Please email us at firstname.lastname@example.org to let us know that you will be sending a product to be returned/repaired.
We will provide you with a Returned Merchandise Authorization Number (RMA).
Please print and fill out our Returns & Repairs Form (Click Here).
Please write your RMA on your Returns & Repairs Form. We require that every return/repair have a RMA number so that we effectively process your request.
If this is a repair request, note any special requests or notes on the second page of the form.
Set up your carrier/shipping (with tracking) to ship the package to us.
Please scan and email us the completed Return & Repairs Form with the RMA & Tracking Number included.
Send your paperwork and your items to Life Unpaved:
ATTN: Life Unpaved Returns
PO BOX 1234
Boerne, TX 78006
Please be sure to ship the package with a carrier that can provide tracking and insurance. Life Unpaved cannot replace packages lost during return shipment if proof of tracking is unavailable.
How long does the process take?
We will do our best to process your return or exchange within 14 business days.
Shipping and Processing Details
Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. You may also choose to use an expedited shipping service (such as overnight or 2nd day). Please note that the USPS Priority Mail is not an expedited service. Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.We do our best to process returns and exchanges within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If you used PayPal for your purchase and you would like an exchange, please contact us at email@example.com to make the exchange. We will need a valid credit card.